Refunds

If it has been less than 15 days since the registrant has registered and has not participated in any Rugby related activities, the registrant can request an automatic refund through the registrants SportLoMo account.  The registrant should ensure that 24 hours have elapsed since registering before attempting to request a refund.

To access the ‘Automatic Refund How-To Guide’ please click here.

If it has been more than 15 days since the registrant registered and the registrant would like a refund, the registrant can request a manual refund through your SportLoMo account.

Once the registrant has put their refund request through, it then needs to be approved by each party involved in the refund. If the registrants club, province or Canada Rugby approve the registrant, they are then Rugby will issue the registrants refund online, and the transaction back to your credit card will be completed within 5 business days.

Please note that the payment processor won’t refund their portion.

To access the ‘Manual Refund Online How-To Guide’ please click here.

Although the preferred method for a refund will be ‘Manual Refund Online’ there are occasions when Rugby Canada may issue a cheque i.e. the registrants’ banking institution has changed since the original transaction.  If a cheque is to be issued, the time in which the cheque is processed and sent out can be timely.

Please note that the payment processor won’t refund their portion.

Manual refund offline can be requested by using the Manual Refund Online How-To Guide above and requesting a cheque by adding this note to the comments box.

To access Rugby Canada’s Refund Policy please click here.

Please note that the payment processor won’t refund their portion of the payment has gone over the automatic refund date which is 14 days.